A Client Story

Rhodes School of Music

Music and Dance

For more than 10 years David Rhodes gave piano lessons in students’ homes before opening a 700-square-foot piano studio in 2012. Since then, the Rhodes School of Music has quickly added six teachers to offer lessons for guitar, voice, and various string instruments to more than 80 students enrolled in private lessons each week.

Locked into a desk chair

David loves teaching, composing, and performing. Spending as much time as he can with his clients and as little time as possible behind a desk is best for his business. David found that dealing with paper work and fielding calls took away from what he and his teachers loved most—teaching. To get out of the administrative drudgery, he knew he needed a way for his students to schedule lessons and make payments online.

After trying a software system to solve the problem, David found the lack of support for family accounts quickly frustrated him. His clients struggled to log in and out of different accounts, complicating administration and forcing him to spend even more time away from teaching.

Back to the piano bench

As David searched an online forum for tips to deal with his biggest pain points, another forum member mentioned the family management feature built into Front Desk. Some quick research showed David that Front Desk was a perfect fit for his business needs. David said, “My initial reaction to Front Desk was that it was presented much more clearly than my previous software ever was. The layout is more modern and in line with the web pages people, including my clients, are used to working with.”

"I knew with Front Desk, the process for training my teachers and getting my clients set up would be a cinch, and I wasn’t disappointed."

Today, Front Desk manages the scheduling, payments, and employee payroll for The Rhodes School of Music. Parents can log into one account and manage multiple children, providing one form of payment and scheduling back-to-back lessons. Each child also has an individual account that can be tracked separately, if parents prefer.

David also takes advantage of the analytics Front Desk provides, using the reports both to forecast and track monthly business. “The most valuable thing Front Desk has done for me is to completely take administrative tasks out of the studio. Before Front Desk, I was administering as much as I was teaching. Now, when we are here we know we can focus on teaching and not asking for payments or making scheduling changes. This lets us be artists and teachers first and admins later when we really need to be.”

"The most valuable thing Front Desk has done for me is to completely take administrative tasks out of the studio."