A Client Story

Barrio 12 CrossFit

Fitness

From a garage to reality

It started casually. Just a few guys at the end of the day. Jose Mendizabal and some friends in San Juan, Puerto Rico, got together on the side of his auto body repair shop for CrossFit workouts. The workouts became popular—so popular that people started paying to join in. So in November 2013, Barrio 12 CrossFit opened in a standalone space—starting with about 250 clients and 40 classes per week!

Barrio 12 CrossFit

Never losing spirit

Barrio 12’s story starts before that, though—five years ago, Miguel Melendez’s diabetes caused enough vision loss that he became legally blind. Even though Miguel could’ve easily continued his job with commonly used screen readers, his employer at the time refused to accommodate his disability, and Miguel lost his job. Staying positive, Miguel didn’t let his new disability get in his way. He had friends and family, and one of these friends needed help at his gym, Barrio 12 CrossFit.

When Miguel began working for Jose, the gym was tracking its clients’ profiles and visits on note cards—a system that was quickly becoming unrealistic for the rapidly growing business, not to mention nearly impossible for Miguel’s disability. This led to one of his first tasks: to find the right client management software.

Making it modern and easy

Jose had shopped around a few solutions, but none proved to be very intuitive. Then Miguel discovered Front Desk. Before the demo was over, Miguel knew it was the solution for them for several reasons, some of which include: the high level of customization, the modern and intuitive feel, and the ease of use for the visually impaired. He was especially excited to find that Front Desk, unlike many other software platforms and mobile apps, is built so that he can read 97 percent of the text on the screen with the aid of the screen reader program.

“Even as a person who is visually impaired, I can appreciate the very modern appearance of Front Desk compared to others available. The level of detail in the data is simple but informative, and the full customization of features is not complicated.”

Before Barrio 12 had even purchased Front Desk, Miguel was able to simply configure the settings to their affiliate’s needs. The slick customizations and electronic signing and storing of digital waivers were two of Miguel’s favorite features. And Jose, who had never been very comfortable using computers, jumped right into Front Desk to manage his business with ease.

Peace of mind

Barrio 12 CrossFit now has their business in order! They’re able to smoothly manage their trainers’ and 300 athletes’ schedules without a hitch. With Front Desk, Miguel and Jose can rest easy knowing that Barrio 12 is a well-oiled machine—letting them get back to focusing on their clients' success.

“While we started out primitively—tracking all of our client data on note cards—Front Desk lets us know we don’t have to worry about losing our client information. All of the data is in the cloud.”